info(json_encode($data, JSON_UNESCAPED_UNICODE)); // 检测执行次数并处理分配医生失败情况 Db::beginTransaction(); try { // 获取订单数据 $params = array(); $params['order_inquiry_id'] = $data['order_inquiry_id']; $order_inquiry = OrderInquiry::getOne($params); if (empty($order_inquiry)) { Log::getInstance('queue-AssignDoctor')->error("未查询到对应订单数据"); return Result::DROP;// 销毁 } // 检测执行次数 $Utils = new Utils(); $redis_key = "assign_doctor_number_" . $data['order_inquiry_id']; $res = $Utils->checkHandleNumber($redis_key); if (!$res) { Log::getInstance("queue-AssignDoctor")->error("超出最大执行次数或检测错误"); // 处理分配医生失败 $this->handleAssignDoctorFail($order_inquiry['inquiry_no']); Db::commit(); return Result::ACK; }else{ Db::commit(); } }catch (\Throwable $e){ Db::rollBack(); Log::getInstance("queue-AssignDoctor")->error($e->getMessage()); return Result::REQUEUE; } Db::beginTransaction(); try { // 获取病例数据 $params = array(); $params['order_inquiry_id'] = $order_inquiry['order_inquiry_id']; $order_inquiry_case = OrderInquiryCase::getOne($params); if (empty($order_inquiry_case)){ Log::getInstance('queue-AssignDoctor')->error("患者病例错误"); // 处理分配医生失败 $this->handleAssignDoctorFail($order_inquiry['inquiry_no']); Db::commit(); return Result::DROP;// 销毁 } // 检测订单状态 $res = $this->checkInquiryStatus($order_inquiry); if (!$res){ Log::getInstance('queue-AssignDoctor')->error("订单状态错误"); // 处理分配医生失败 $this->handleAssignDoctorFail($order_inquiry['inquiry_no']); Db::commit(); return Result::DROP;// 销毁 } // 检测分配时间 $diff_time = time() - strtotime($order_inquiry['pay_time']); if ($diff_time < 0) { Log::getInstance('queue-AssignDoctor')->error("支付时间错误"); // 处理分配医生失败 $this->handleAssignDoctorFail($order_inquiry['inquiry_no']); Db::commit(); return Result::DROP;// 销毁 } // 检测当前是否符合系统问诊时间-非坐班时间,执行退款 $inquiryService = new InquiryService(); $is_system_time_pass = $inquiryService->checkSystemInquiryTime($order_inquiry['inquiry_type']); if (!$is_system_time_pass && $order_inquiry['inquiry_type'] == 4){ // 处理分配医生失败 $this->handleAssignDoctorFail($order_inquiry['inquiry_no']); Db::commit(); try { // 患者-分配医生失败-订阅 $MessagePush = new MessagePush($order_inquiry['user_id'],$order_inquiry['inquiry_no']); $MessagePush->assignDoctorFail(); }catch (\Exception $e){ Log::getInstance("queue-AssignDoctor")->error( $e->getMessage()); } return Result::ACK; } // 检测分配时间-超出10分钟,执行退款 if ($diff_time > 600) { // 处理分配医生失败 $this->handleAssignDoctorFail($order_inquiry['inquiry_no']); Db::commit(); try { // 患者-分配医生失败-订阅 $MessagePush = new MessagePush($order_inquiry['user_id'],$order_inquiry['inquiry_no']); $MessagePush->assignDoctorFail(); }catch (\Exception $e){ Log::getInstance("queue-AssignDoctor")->error($e->getMessage()); } return Result::ACK; } // 分配医生 $UserDoctorService = new UserDoctorService(); $doctor_id = $UserDoctorService->getInquiryAssignDoctor($order_inquiry['inquiry_type'],$order_inquiry['patient_id'],$is_system_time_pass); if (empty($doctor_id)){ $queue_data = array(); $queue_data['order_inquiry_id'] = $data['order_inquiry_id']; // 5分钟-支付时间-1s:10:00支付 此时10:04 5-(10:04-10:00) $time = 300- (time() - strtotime($order_inquiry['pay_time'])) - 1; $message = new AssignDoctorDelayDirectProducer($queue_data); $message->setDelayMs(1000 * $time); $producer = $this->container->get(Producer::class); $res = $producer->produce($message); if (!$res) { Db::rollBack(); Log::getInstance("queue-AssignDoctor")->error("重新加入分配医生队列失败,重回队列"); return Result::REQUEUE; } Log::getInstance("queue-AssignDoctor")->info("重回队列"); return Result::ACK; } // 获取患者家庭成员是否存在未支付的服务包订单 $OrderServicePackageService = new OrderServicePackageService(); $order_service_package = $OrderServicePackageService->getPatientFamilyNoPayServicePackage($order_inquiry['user_id'], $order_inquiry['family_id'], $doctor_id); if (!empty($order_service_package)){ $queue_data = array(); $queue_data['order_inquiry_id'] = $data['order_inquiry_id']; // 5分钟-支付时间-1s:10:00支付 此时10:04 5-(10:04-10:00) $time = 300- (time() - strtotime($order_inquiry['pay_time'])) - 1; $message = new AssignDoctorDelayDirectProducer($queue_data); $message->setDelayMs(1000 * $time); $producer = $this->container->get(Producer::class); $res = $producer->produce($message); if (!$res) { Db::rollBack(); Log::getInstance("queue-AssignDoctor")->error("患者和医生存在未支付的服务包订单,无法分配给该医生,重回队列"); return Result::REQUEUE; } Log::getInstance("queue-AssignDoctor")->info("重回队列"); return Result::ACK; } // 更改数据库 $save_data = array(); $save_data['doctor_id'] = $doctor_id; $params = array(); $params['order_id'] = $order_inquiry['order_id']; Order::edit($params, $save_data); $save_data = array(); $save_data['doctor_id'] = $doctor_id; $save_data['inquiry_status'] = 3; // 待接诊 $params = array(); $params['order_inquiry_id'] = $order_inquiry['order_inquiry_id']; OrderInquiry::edit($params, $save_data); // 加入未接诊取消订单延迟队列 $data = array(); $data['order_inquiry_id'] = $order_inquiry['order_inquiry_id']; $data['order_no'] = $order_inquiry['inquiry_no']; $message = new CancelUnInquiryOrdersDelayDirectProducer($data); // 快速/购药-5分钟 $message->setDelayMs(1000 * 60 * 10); $producer = $this->container->get(Producer::class); $res = $producer->produce($message); if (!$res) { Db::rollBack(); Log::getInstance("queue-AssignDoctor")->error("加入未接诊取消订单延迟队列失败"); return Result::REQUEUE; } Db::commit(); Log::getInstance("queue-AssignDoctor")->info("成功"); } catch (\Throwable $e) { Db::rollBack(); Log::getInstance("queue-AssignDoctor")->error($e->getMessage()); return Result::REQUEUE; // 重回队列 } // 发送消息 try { // 获取订单医生数据 $params = array(); $params['doctor_id'] = $doctor_id; $user_doctor = UserDoctor::getOne($params); if (empty($user_doctor)) { Log::getInstance("queue-AssignDoctor")->error("医生数据错误"); return Result::ACK; } // 发送im消息 $imService = new ImService(); // 等待医生接诊 $imService->waitDoctorInquiry($order_inquiry,$user_doctor['user_id'],$order_inquiry['user_id']); // 医生-医生有新问诊 站内、订阅失败发送短信 $MessagePush = new MessagePush($user_doctor['user_id'],$order_inquiry['inquiry_no']); $MessagePush->doctorHaveNewInquiry(); // 加入xx时间未接诊通知队列 $data = array(); $data['order_inquiry_id'] = $order_inquiry['order_inquiry_id']; $time = 1000 * 60 * 3; $message = new DoctorNotYetInquiryDelayDirectProducer($data); $message->setDelayMs($time); $producer = $this->container->get(Producer::class); $producer->produce($message); }catch (\Throwable $e){ Log::getInstance("queue-AssignDoctor")->error($e->getMessage()); return Result::ACK; } return Result::ACK; } /** * 检测订单状态 * @param array|object $order_inquiry * @return bool */ private function checkInquiryStatus(array|object $order_inquiry): bool { // 检测订单分配状态 if (!empty($order_inquiry['doctor_id'])) { Log::getInstance()->error("分配医生队列执行失败:已分配医生"); return false; } // 检测订单类型 if ($order_inquiry['inquiry_type'] != 2 && $order_inquiry['inquiry_type'] != 4) { Log::getInstance()->error("分配医生队列执行失败:订单非快速问诊、问诊购药类型"); return false; } // 检测订单退款状态 if (in_array($order_inquiry['inquiry_refund_status'], [1, 2, 3])) { // 问诊订单退款状态(0:无退款 1:申请退款 2:退款中 3:退款成功 4:拒绝退款 5:退款关闭) Log::getInstance()->error("分配医生队列执行失败:订单存在退款"); return false; } // 检测订单状态 if ($order_inquiry['inquiry_status'] != 2) { // 问诊订单状态(1:待支付 2:待分配 3:待接诊 4:已接诊 5:已完成 6:已结束 7:已取消) Log::getInstance()->error("分配医生队列执行失败:订单状态错误:当前为" . $order_inquiry['inquiry_status'] . " 无法进行分配"); return false; } // 检测订单支付状态 if ($order_inquiry['inquiry_pay_status'] != 2) { // 支付状态(1:未支付 2:已支付 3:支付中 4:支付失败 5:支付超时 6:支付关闭 7:已撤销 8:转入退款) Log::getInstance()->error("分配医生队列执行失败:订单支付状态错误:当前为" . $order_inquiry['inquiry_pay_status'] . " 无法进行分配"); return false; } return true; } /** * 检测执行次数 * @param string $order_inquiry_id * @return bool * @throws ContainerExceptionInterface * @throws NotFoundExceptionInterface */ protected function checkHandleNumber(string $order_inquiry_id): bool { try { $redis = $this->container->get(Redis::class); $redis_key = "assign_doctor_number_" . $order_inquiry_id; $redis_value = $redis->get($redis_key); if (empty($redis_value)) { $redis->set($redis_key, 1, 60 * 60 * 24 * 5); return true; } // 执行次数过多 if ($redis_value > 4) { // 加入短信队列,通知管理员 return false; } $redis->incr($redis_key); } catch (\Exception $e) { return false; } return true; } /** * 处理分配医生失败 * @param string $inquiry_no * @return void */ protected function handleAssignDoctorFail(string $inquiry_no): void { $OrderService = new OrderService(); $OrderService->orderRefund($inquiry_no, "无可分配医生"); // 取消订单 $order_data = array(); $order_data['cancel_status'] = 1; $order_data['cancel_time'] = date("Y-m-d H:i:s", time()); $order_data['cancel_remarks'] = "未分配到合适的医生"; $order_data['updated_at'] = date("Y-m-d H:i:s", time()); $params = array(); $params['order_no'] = $inquiry_no; Order::edit($params, $order_data); $save_data = array(); $save_data['inquiry_status'] = 7; $save_data['cancel_time'] = date("Y-m-d H:i:s", time()); $save_data['cancel_reason'] = 3; // 取消订单原因(1:医生未接诊 2:主动取消 3:无可分配医生 4:客服取消 5:支付超时) $save_data['cancel_remarks'] = "未分配到合适的医生"; // 取消订单备注 $save_data['updated_at'] = date("Y-m-d H:i:s", time()); $params = array(); $params['inquiry_no'] = $inquiry_no; OrderInquiry::edit($params, $save_data); } }