info(json_encode($data, JSON_UNESCAPED_UNICODE)); try { // 检测执行次数 $Utils = new Utils(); $redis_key = "orderRefund" . $data['order_inquiry_id']; $res = $Utils->checkHandleNumber($redis_key); if (!$res) { Log::getInstance("queue-CancelUnInquiryOrders")->error("超出最大执行次数或检测错误"); return Result::ACK; } }catch (\Throwable $e){ Log::getInstance("queue-CancelUnInquiryOrders")->error($e->getMessage()); return Result::REQUEUE; } Db::beginTransaction(); try { // 获取问诊订单数据 $params = array(); $params['order_inquiry_id'] = $data['order_inquiry_id']; $order_inquiry = OrderInquiry::getOne($params); if (empty($order_inquiry)){ Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->error("未找到对应问诊订单" ); return Result::ACK; } // 检测订单状态 if ($order_inquiry['inquiry_status'] == 7) { // 问诊订单状态(1:待支付 2:待分配 3:待接诊 4:已接诊 5:已完成 6:已结束 7:已取消) Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->info("订单已取消" ); return Result::ACK; } if ($order_inquiry['inquiry_status'] == 4) { // 问诊订单状态(1:待支付 2:待分配 3:待接诊 4:已接诊 5:已完成 6:已结束 7:已取消) Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->info("订单已接诊" ); return Result::ACK; } if ($order_inquiry['inquiry_status'] != 3) { // 问诊订单状态(1:待支付 2:待分配 3:待接诊 4:已接诊 5:已完成 6:已结束 7:已取消) Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->error("订单状态非待接诊" ); return Result::DROP; } if (!in_array($order_inquiry['inquiry_refund_status'], [0, 4, 5])) { // 问诊订单退款状态(0:无退款 1:申请退款 2:退款中 3:退款成功 4:拒绝退款 5:退款关闭) Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->error("订单正在退款中" ); return Result::DROP; } // 取消订单 $order_data = array(); $order_data['cancel_status'] = 1; $order_data['cancel_time'] = date("Y-m-d H:i:s", time()); $order_data['cancel_remarks'] = "医生未接诊"; $order_data['updated_at'] = date("Y-m-d H:i:s", time()); $params = array(); $params['order_id'] = $order_inquiry['order_id']; Order::edit($params, $order_data); // 取消问诊订单 $order_inquiry_data = array(); $order_inquiry_data['inquiry_status'] = 7; $order_inquiry_data['cancel_time'] = date("Y-m-d H:i:s", time()); $order_inquiry_data['cancel_reason'] = 1; // 取消订单原因(1:医生未接诊 2:主动取消 3:无可分配医生 4:客服取消 5:支付超时) $order_inquiry_data['cancel_remarks'] = "医生未接诊"; // 取消订单备注 $order_inquiry_data['updated_at'] = date("Y-m-d H:i:s", time()); $params = array(); $params['order_inquiry_id'] = $order_inquiry['order_inquiry_id']; OrderInquiry::edit($params, $order_inquiry_data); // 订单退款 if ($order_inquiry['inquiry_pay_status'] == 2) { // 检测问诊订单执行退款次数 $redis_key = "orderRefund" . $order_inquiry['inquiry_no']; $res = $Utils->checkHandleNumber($redis_key); if (!$res) { Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->error("超出最大退款次数"); return Result::ACK; } $OrderService = new OrderService(); $OrderService->orderRefund($order_inquiry['inquiry_no'], "医生未接诊"); } // 服务包问诊订单处理 if ($order_inquiry['inquiry_type'] == 1){ if ($order_inquiry['inquiry_mode'] == 8 || $order_inquiry['inquiry_mode'] == 9){ $OrderServicePackageService = new OrderServicePackageService(); // 获取服务包订单编号-通过问诊订单id $order_service_no = $OrderServicePackageService->getOrderServiceNoByOrderInquiryId($order_inquiry['inquiry_no']); // 检测问诊是否服务包首次问诊 $is_first = $OrderServicePackageService->isFirstInquiryServicePackage($order_service_no); if ($is_first){ // 取消订单 $order_data = array(); $order_data['cancel_status'] = 1; $order_data['cancel_time'] = date("Y-m-d H:i:s", time()); $data['cancel_reason'] = 1; // 取消订单原因(1:医生未接受服务 2:主动取消 4:客服取消 5:支付超时) $order_data['cancel_remarks'] = "医生72小时内未接受服务,已进行退款处理,请注意查看账户信息。"; $order_data['updated_at'] = date("Y-m-d H:i:s", time()); $params = array(); $params['order_no'] = $order_service_no; Order::edit($params, $order_data); // 取消服务包订单 $order_service_package_data = array(); $order_service_package_data['order_service_status'] = 5; $order_service_package_data['cancel_time'] = date("Y-m-d H:i:s", time()); $order_service_package_data['cancel_remarks'] = "医生72小时内未接受服务,已进行退款处理,请注意查看账户信息。"; // 取消订单备注 $order_service_package_data['updated_at'] = date("Y-m-d H:i:s", time()); $params = array(); $params['order_service_no'] = $order_service_no; OrderServicePackage::edit($params, $order_service_package_data); // 如果是服务包的首单问诊订单即执行服务包退款 $OrderService = new OrderService(); $OrderService->orderRefund($order_service_no, "医生72小时内未接受服务,已进行退款处理,请注意查看账户信息。"); } } } Db::commit(); } catch (\Exception $e) { Db::rollBack(); Log::getInstance("queue-CancelUnInquiryOrders")->error($e->getMessage()); return Result::REQUEUE; } Log::getInstance("queue-CancelUnInquiryOrders")->info("取消未接诊问诊订单成功"); Log::getInstance("queue-CancelUnInquiryOrders")->info("开始发送IM消息"); try { // 获取订单医生数据 $params = array(); $params['doctor_id'] = $order_inquiry['doctor_id']; $user_doctor = UserDoctor::getOne($params); if (empty($user_doctor)) { Log::getInstance("queue-CancelUnInquiryOrders")->error("医生数据错误"); return Result::ACK; } // 发送IM消息-医生未接诊 $imService = new ImService(); $imService->doctorUnInquiry($order_inquiry,$user_doctor['user_id'],$order_inquiry['user_id']); // 发送IM消息-问诊退款 $imService->inquiryRefund($order_inquiry,$user_doctor['user_id'],$order_inquiry['user_id']); // 处理服务包情况 if ($order_inquiry['inquiry_mode'] == 8 || $order_inquiry['inquiry_mode'] == 9) { $OrderServicePackageService = new OrderServicePackageService(); // 获取服务包订单编号-通过问诊订单id $order_service_no = $OrderServicePackageService->getOrderServiceNoByOrderInquiryId($order_inquiry['inquiry_no']); // 检测问诊是否服务包首次问诊 $is_first = $OrderServicePackageService->isFirstInquiryServicePackage($order_service_no); if ($is_first){ // 患者-医生未接受服务包订单 $MessagePush = new MessagePush($order_inquiry['user_id'],$order_inquiry['inquiry_no']); $MessagePush->patientDoctorNoAcceptServicePackage(); }else{ // 发送站内、订阅消息-患者-医生未接诊 $MessagePush = new MessagePush($order_inquiry['user_id'],$order_inquiry['inquiry_no']); $MessagePush->patientNoInquiry(); } }else{ // 发送站内、订阅消息-患者-医生未接诊 $MessagePush = new MessagePush($order_inquiry['user_id'],$order_inquiry['inquiry_no']); $MessagePush->patientNoInquiry(); } // 发送站内、订阅消息-医生-超时未接诊 $MessagePush = new MessagePush($user_doctor['user_id'],$order_inquiry['inquiry_no']); $MessagePush->doctorNoInquiry(); if (!empty($order_inquiry['coupon_amount_total']) && $order_inquiry['coupon_amount_total'] > 0) { // 获取用户优惠卷信息 $params = array(); $params['order_inquiry_id'] = $order_inquiry['order_inquiry_id']; $order_inquiry_coupon = OrderInquiryCoupon::getOne($params); if (!empty($order_inquiry_coupon)){ // 发送站内消息-优惠卷退还 $MessagePush = new MessagePush($order_inquiry['user_id'], $order_inquiry['inquiry_no']); $MessagePush->patientRefundCoupon($order_inquiry_coupon['coupon_name']); } } Log::getInstance("queue-CancelUnInquiryOrders")->info("发送IM消息成功"); } catch (\Exception $e) { // 验证失败 Log::getInstance("queue-CancelUnInquiryOrders")->info("发送IM消息失败:" . $e->getMessage()); } return Result::ACK; } }